Booking.com

Working at Booking.com

Like taking a trip, a career isn’t just about the linear path from point A to point B, it’s everything in between. At Booking.com, it’s not only about the end destination. It’s about how you get there and what you pick up along the way.It’s more than a job, it’s a journey. Here, you will be given the resources to define your own career path and will be surrounded by colleagues to support you wherever you want to go and whoever you want to become.

If candidates are successful in the interview process, they will become our colleagues and go through an extensive onboarding process which starts with a deep dive into our values. Given that they’ve been hired, they have already displayed behavior and thought processes that adhere to our core values. Nevertheless, our values are the first thing new hires will learn at Booking.com.

At Booking.com, we have five core values:

1. Think customer first. We are passionate about adding value for our customers - be that guests, partners, or colleagues - to help make it easier for everyone to experience the world.
2. Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today.
3. Learn forever. We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our successes and failures.
4. Succeed together. We celebrate team success through making connections, building trust and valuing the diverse perspectives of others.
5. Do the right thing. We get the right results the right way. For each other, our communities and the world around us.

Though our priorities and core business principles have changed significantly over the years, our values have always remained at the forefront of our decision-making. Developed through in-depth research and employee input across all regions and career levels, our values were articulated and presented as the guiding star that helps us evolve and succeed.  

Since their introduction, our values have become a fundamental facet in every aspect of our work. They are ingrained in our office interior designs, mentioned in our internal communication, used in our hiring processes, performance reviews, and promotion practices, and as a reference point when celebrating a success story or when analyzing the failure of a project.